Politique d’expédition

Last Updated: 08/06/2026

This Shipping Policy explains how orders placed on Tabletpro are processed, shipped, delivered, and managed.

We aim to provide clear and transparent shipping information in accordance with applicable European consumer protection laws.

By placing an order on our website, you confirm that you have read and understood this Shipping Policy.

1. Shipping Destinations

We currently ship to:

  • All European Union (EU) member countries
  • Other selected European countries, including the United Kingdom (UK)

Shipping availability may vary depending on courier coverage and local regulations.

2. Product Pricing

We aim to maintain clear pricing transparency throughout the purchasing process.

  • All product prices are clearly displayed on the product pages.
  • Each product page clearly states whether VAT is included or excluded.
  • VAT information is shown again during checkout before payment confirmation.

No hidden charges, undisclosed fees, or post-checkout price changes are applied.

3. Shipping Rates

Shipping costs are displayed clearly during checkout before payment confirmation.

Free EU Shipping: Orders with a total value of €100 (excluding VAT) or more shipped within the European Union.

Flat-Rate EU Shipping: €11.90 for orders below €100 (excluding VAT) shipped within the European Union.

European Shipping Outside the EU: Shipping charges apply to destinations outside the European Union and are calculated automatically at checkout based on destination and order value.

4. Shipping Origin

All orders are shipped directly from our registered business address in the Netherlands:

Platinastraat 8F, 2872 ZX Schoonhoven, The Netherlands

5. Order Cut-Off Time

  • Orders placed before 3:00 PM (GMT+01:00) Central European Time (Amsterdam) on business days may qualify for same-day processing.
  • Orders placed after the cut-off time, on weekends, or on Dutch public holidays are processed on the next business day.

6. Order Processing Time

  • Standard order processing time is 1 business day (Monday–Friday).
  • Processing includes order verification, payment confirmation, quality checks, secure packaging, and preparation for dispatch.

Processing time is separate from delivery time.

7. Delivery Time

Estimated delivery time for supported destinations within the EU and Europe is:

  • 1–3 business days (Monday–Friday) after dispatch
  • Total estimated delivery time: 1–4 business days (Monday–Friday)

Delivery times are estimates and may occasionally be affected by courier delays, weather conditions, customs processing, public holidays, or other factors outside our control.

8. Tracking Information

  • Orders are shipped using tracked delivery services where available.
  • Tracking details are typically provided via email within 24–48 hours after dispatch.
  • Customers are encouraged to monitor delivery progress using the provided tracking link.

9. Packaging & Order Protection

We take appropriate measures to help ensure products arrive safely:

  • Products are packed securely using protective materials.
  • Packaging methods are selected based on product size, weight, and fragility.
  • Additional protection may be used for sensitive or high-value items.

10. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Incorrect or incomplete address details may result in delivery delays or failed deliveries.

11. Order Cancellation

  • Orders may be cancelled before dispatch.
  • Once processing or shipping has begun, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to request a cancellation.

12. Change of Shipping Address

  • Shipping address changes may be requested before dispatch.
  • Once an order has been processed or shipped, address changes may not be possible.

13. Failed Delivery/Missed Delivery Attempts

If delivery fails due to:

  • Customer unavailability
  • Incorrect or incomplete address information

The courier may attempt redelivery or return the shipment.

Additional shipping charges may apply where re-delivery or return shipping costs are incurred.

14. Damaged, Missing, or Incorrect Items

  • Damaged, missing, or incorrect items should be reported within 48 hours of delivery.
  • Claims should include clear photographic evidence of the issue and packaging where possible.

15. Lost or Delayed Packages

  • If a package is delayed beyond the estimated delivery timeframe, please contact us.
  • Lost shipments may require investigation with the courier before a replacement or refund can be issued.

16. Delivery Confirmation

Delivery is considered complete once the courier confirms successful delivery to the shipping address provided at checkout.

17. VAT, Taxes & Fees

  • VAT inclusion or exclusion is clearly stated on product pages and during checkout.
  • Applicable shipping costs, taxes, and fees are displayed before payment confirmation.
  • For destinations outside the EU, local import duties or taxes may apply depending on local regulations.

18. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping and contact information
  • Monitoring tracking updates
  • Reporting delivery issues within stated timeframes
  • Complying with applicable local regulations

19. Our Responsibilities

We are responsible for:

  • Accurate order processing
  • Timely dispatch
  • Providing tracking information where available
  • Supporting courier investigations where appropriate

20. Invoices & Documentation

  • Digital invoices are issued electronically once the order is ready for shipment.
  • Additional documentation may be provided where legally required.

21. Sustainability & Packaging

We aim to minimise environmental impact by:

  • Using recyclable or environmentally conscious packaging materials where possible
  • Avoiding unnecessary packaging without compromising product safety

22. Security & Fraud Prevention

  • Orders may be subject to standard security and fraud checks.
  • Orders requiring additional verification may experience processing delays.

23. Business & Contact Information

Tabletpro B.V.

Company Registration Number: 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8F, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabletpro.nl

Phone: +31 (0)182 700 635

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Time (Amsterdam)

24. Policy Updates

We may update this Shipping Policy from time to time.
Any changes will be published on this page with an updated revision date.