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Frequently Asked Questions (FAQ)

1. About Tabletpro

1.1 Who is Tabletpro?

Tabletpro is a Netherlands-based company specialising in high-quality tablet stands, mounts, enclosures, and accessories for professional and home use.

1.2 Where is Tabletpro based?

We are based in the Netherlands and operate from our registered address in Schoonhoven.

2. Products & Compatibility

2.1 What products do you sell?

We sell:

  • Tablet stands
  • Wall mounts and floor stands
  • Tablet holders and security enclosures
  • Professional mounting accessories

Our products are designed for retail, hospitality, offices, education, healthcare, and home environments.

2.2 Are your products compatible with all tablets?

Some products are universal, while others are designed for specific tablet models such as iPad or Samsung devices.

Compatibility details are clearly listed on each product page. Customers are responsible for verifying compatibility before purchase.

2.3 Do your products come with installation instructions?

Yes. Installation instructions are included with the product or provided digitally. For certain installations, professional installation may be recommended.

3. Ordering & Payment

3.1 What payment methods do you accept?

We accept the following secure payment methods:

Visa, Mastercard, Maestro, American Express, UnionPay, iDEAL, Apple Pay, Shop Pay, PayPal, Google Pay, Cartes Bancaires, and bank transfer.

3.2 Is my payment information secure?

Yes. All payments are processed via PCI-DSS-compliant, encrypted payment providers. We do not store full payment card details.

Our checkout and payment systems use secure encrypted SSL/HTTPS connections.

3.3 When will my payment be charged?

Your payment is charged immediately at checkout once the order is placed.

4. Pricing, VAT & Invoices

4.1 Are prices shown including VAT?

VAT inclusion or exclusion is clearly indicated on each product page and at checkout.

4.2 Will I receive an invoice?

Yes. A VAT-compliant invoice is automatically generated and sent by email after order confirmation.

4.3 Are there any hidden fees?

No. All applicable costs, including shipping and VAT, are displayed before you complete your purchase.

5. Shipping & Delivery

5.1 Where do you ship?

We ship to all European Union (EU) member countries and selected European destinations, including the United Kingdom.

5.2 How long does delivery take?

  • Processing time: 1 business day (Monday–Friday)
  • Delivery time: 1–3 business days (Monday–Friday) for most destinations
  • Total estimated delivery time: 1–4 business days (Monday–Friday)

5.3 What is your order cut-off time?

Orders placed before 3:00 PM (Monday–Friday) (GMT+01:00) Central European Time (Amsterdam) may qualify for same-day processing.

5.4 How much does shipping cost?

  • Free EU shipping on orders of €100 or more
  • Flat-rate EU shipping of €11.90 for orders below €100
  • Shipping charges apply for destinations outside the EU and are calculated automatically at checkout based on destination and order value

5.5 Will I receive a tracking number?

Yes. Tracking information is typically provided within 24–48 hours after dispatch.

6. Order Changes & Cancellation

6.1 Can I cancel my order?

Yes. Orders may be cancelled before they have been processed or shipped.

6.2 Can I change my delivery address?

Address changes may be possible before dispatch. After processing or shipment, changes cannot be guaranteed.

7. Returns & Refunds

7.1 What is your return policy?

You may return eligible products within 30 days of delivery.

7.2 What condition must returned items be in?

Returned items must be:

  • Unused
  • In original packaging and condition

7.3 How do I start a return?

Please contact our support team before returning any item so we can provide return instructions.

7.4 Who pays for return shipping?

  • We cover return shipping for defective, damaged, or incorrect items
  • Customers cover return shipping costs for change-of-mind returns or incorrectly ordered items

7.5 When will I receive my refund?

Approved refunds are processed within 10 business days (Monday–Friday) after the return has been received and inspected. Refunds are issued to the original payment method.

8. Damaged, Defective or Incorrect Items

8.1 What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos and order details. We will work to resolve the issue promptly.

8.2 What if I received the wrong item?

If we made an error, we will arrange a replacement or refund at no additional cost to you.

9. Warranty

9.1 Do your products come with a warranty?

Yes. All products include a 24-month warranty in line with EU consumer protection laws.

9.2 What does the warranty cover?

The warranty covers manufacturing defects and lack of conformity present at delivery.

9.3 What is not covered by the warranty?

  • Normal wear and tear
  • Improper installation
  • Misuse or unauthorised modifications

10. Business Customers

10.1 Do you sell to businesses?

Yes. We serve both consumers and business customers across Europe.

10.2 Can businesses order in bulk?

Yes. For bulk orders or custom solutions, please contact us directly.

11. Privacy & Data Protection

11.1 How is my personal data used?

Personal data is processed strictly in accordance with our Privacy Policy and GDPR regulations.

11.2 Do you share my data with third parties?

Data is shared only with trusted service providers, including payment, shipping, and IT providers, where necessary to fulfil your order.

12. Contact & Support

12.1 How can I contact Tabletpro?

Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Company Registration Number: KvK 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8F, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabletpro.nl

Phone: +31 (0)182 700 635

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Time (Amsterdam)