Returns, Cancellations & Withdrawal Policy
Last Updated: 26/06/2026
1. How do I return or exchange my order?
If you are purchasing as a consumer within the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This is in addition to our voluntary 30-day returns policy.
You can return or exchange any unused item within 30 days of dispatch for a refund or credit. All items must be returned in their original packaging, with all parts, fixings and instruction manuals.
To initiate your return or exercise your statutory right of withdrawal, simply log into your Customer Account using your email address and the one-time 6-digit code sent to your inbox. Locate your order and click Request Return. If you would prefer an exchange instead of a refund, please specify the item or size you would like in the return notes. Alternatively, or if you ordered offline, please email our Customer Service Team.
Once you submit your request, you will automatically receive an email confirming that we have received your request. We will then review your request and provide instructions for returning your items where applicable.
Please note that if the exchange order is of a higher value, you will need to pay the difference before the replacement order is dispatched. If the exchange order is of a lower value, the difference will be refunded.
2. Will I have to organise and pay for return shipping?
Tabletpro does not cover the shipping costs for returning or exchanging unwanted items, unless the item is faulty, damaged, incorrect or we are otherwise required to do so under applicable consumer law. We are happy to arrange return shipping for you where required. Costs for change-of-mind returns will depend on the collection location. Please contact us for more information.
3. Where do I need to return my items to?
All returns should be sent to our warehouse in the Netherlands. Return instructions will be provided once your request has been reviewed.
4. How long does it take to receive a refund?
All returned items are inspected upon receipt. If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics or functioning, we may reduce the refund to reflect any loss in value where permitted by law.
Approved refunds or credits are typically processed within 5 working days of receiving your returned items, although this may take up to 10 working days during busy periods.
If an item is returned in an unsuitable condition, we may offer a partial refund where appropriate. Alternatively, if you would like the item returned to you, we will ask you to cover the re-delivery cost.
Please note that customised products or products made specifically to your requirements are not eligible for a refund unless they are faulty. Shipping charges are non-refundable unless required by law.
5. Can I get replacement parts?
If you need to order any spare parts, please contact our Customer Service Team, describing the parts you require. Providing your original order or invoice number will help us assist you more quickly.
6. I'm missing or received an incorrect item from my order, what do I do?
If an item is missing or incorrect, please contact our Customer Service Team, providing your order or invoice number together with the missing or incorrect item's name or SKU. We will resolve the issue as quickly as possible.
7. What do I do if I receive a faulty item in my order?
If your item arrives damaged or develops a fault, please contact our Customer Service Team as soon as possible so we can arrange a replacement, repair or refund where appropriate.
All Tabletpro branded products are covered by a minimum 24-month warranty from the date of dispatch unless otherwise stated. Third-party products are covered by the manufacturer's warranty.
Where a warranty claim is accepted, we will arrange and cover all reasonable shipping costs associated with the claim.
To start the process, please contact our Customer Service Team, providing your order or invoice number together with a brief description of the issue. Photos or videos are always helpful and will speed up the process.
8. Can I cancel or amend my order once I've paid?
Yes. You can request a cancellation directly from your customer account at any time before your order has been fulfilled.
If your order has already been dispatched, it can no longer be cancelled. However, you may still request a return or, where applicable, exercise your statutory right of withdrawal by submitting a return request through your customer account or by contacting our Customer Service Team. We will provide instructions for returning your goods once your request has been reviewed.