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Warranty Policy

Last Updated: 25/01/2026

At Tabletpro, we are committed to providing high-quality products designed for durability, reliability, and functionality.

This Warranty Policy explains the warranty coverage, claim procedures, limitations, and customer responsibilities relating to products purchased from Tabletpro.

By purchasing products from our website, you agree to the terms outlined in this Warranty Policy.

1. Warranty Coverage

  • All products sold by Tabletpro, including tablet stands, mounts, holders, enclosures, and accessories, are covered by a 24-month warranty from the date of purchase.
  • This warranty covers manufacturing defects, material defects, and workmanship issues that occur during normal use.
  • The warranty applies to products purchased directly from Tabletpro or authorised resellers within the European Union and selected European countries.

2. What the Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by accidents, misuse, negligence, or improper handling
  • Cosmetic wear and tear, including scratches, dents, or fading
  • Products modified, repaired, or altered by unauthorised persons
  • Damage caused by unauthorised accessories or attachments
  • Products used outside recommended operational or environmental conditions

3. Warranty Claim Eligibility

To make a warranty claim, customers should:

  1. Provide proof of purchase, such as an invoice or receipt
  2. Clearly identify the product and describe the issue
  3. Submit the claim within the 24-month warranty period
  4. Ensure the product has been used according to any provided instructions or care guidance

4. How to Make a Warranty Claim

Step 1 – Contact Customer Support

Step 2 – Provide Required Information

  • Order number or invoice
  • Product name and description
  • Clear photos or videos showing the issue
  • Date of purchase and any additional relevant details

Step 3 – Claim Review

  • Our support team aims to review warranty claims within 2 business days (Monday–Friday)
  • Additional information or product inspection may occasionally be required

Step 4 – Resolution

  • Approved claims may be resolved through repair, replacement, or refund
  • Customers will be informed of the next steps by email or phone

Return Shipping for Warranty Claims

  • We cover reasonable return shipping costs for valid warranty claims relating to manufacturing or material defects
  • Customers may be responsible for shipping costs where the issue falls outside warranty coverage

5. Resolution Options

  • Repair: The product is repaired and returned to the customer
  • Replacement: The defective product is replaced with the same or an equivalent product
  • Refund: A refund is issued to the original payment method if repair or replacement is not feasible

6. Customer Responsibilities

To support an efficient warranty process, customers should:

  • Follow product instructions and care guidance
  • Submit warranty claims within the applicable warranty period
  • Provide accurate proof of purchase and supporting documentation
  • Respond promptly to requests for additional information

7. Our Responsibilities

Tabletpro aims to:

  • Respond to warranty claims promptly and fairly
  • Review claims transparently and consistently
  • Provide repair, replacement, or refund where appropriate under applicable consumer protection laws
  • Support customers throughout the warranty process

8. Exceptions & Limitations

  • The warranty does not cover damage caused by accidents, misuse, negligence, or external factors beyond our control
  • Warranty coverage may be affected where products have been modified or repaired by unauthorised persons
  • This warranty applies in addition to any statutory consumer rights available under applicable law

9. Consumer Rights

  • This Warranty Policy is intended to operate in accordance with applicable Dutch and EU consumer protection laws
  • Customers retain all statutory rights in addition to the warranty described in this policy

10. Contact Information

For warranty claims or warranty-related enquiries, please contact:

Tabletpro B.V.

Legal Entity Name: Tabletpro B.V.

Company Registration Number: KvK 70742804

VAT Number: NL858442358B01

Address: Platinastraat 8F, 2872 ZX Schoonhoven, The Netherlands.

Email: info@tabletpro.nl

Phone: +31 (0)182 700 635

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+01:00) Central European Time (Amsterdam)

11. Policy Updates

  • This Warranty Policy may be updated periodically
  • Updates will be published on this page together with a revised “Last Updated” date
  • Continued use of the website following updates indicates acceptance of the revised policy